1. Was everything we provided to your satisfaction?
Yes very much so
2. What could we have done to improve our service to you?
Reduce the price!!! (lol!)
3. Who would you recommend us to?
Anyone and especially fellow hoteliers as the team really worked hard alongside our own staff to ensure the minimum possibly disruption to our business.
4. How would you score our products and service to you out of ten?
10/10
5. Please give any other comments regarding your experience with us.
From the outset Robert and his team consistently excelled in meeting our requirements and working with us to source the most suitable solution for our hotel system.
The onsite installation team under the supervision of Jason ensured they met their deadlines in a timely and efficient manner and always left their working areas clean and tidy. They responded well to a number of operational difficulties that arose on our part which interfered with the program and still delivered a great job on time. The aftercare has been faultless and much of it either overseen or physically delivered by Robert personally. A pleasure to work with!!!!
Francis Hindle - Holiday Inn Barnsley
Salvation Army Doncaster
1. Was everything we provided to your satisfaction?
Everything was done in a professional manner and we were very satisfied with everything
2. What could we have done to improve our service to you?
I can’t think of anything which would have improved the service you provided
3. Who would you recommend us to?
I would be happy to recommend your service to anyone who asked
4. How would you score our products and service to you out of ten?
I would be happy to give a score of 9
5. Please give any other comments regarding your experience with us.
This was not a straight forward job as the unit is housed on the ceiling and this made the installation difficult. The service was good and the team very nice.
Martin - Salvation Army Doncaster
Webmart
1. Was everything we provided to your satisfaction?
Yes – quick, tidy, efficient
2. What could we have done to improve our service to you?
Nothing
3. Who would you recommend us to?
Anyone wanting air con who is unsure of technicalities – your advice was thoughtful and accurate
4. How would you score our products and service to you out of ten?
10
5. Please give any other comments regarding your experience with us.
Pleasant and courteous at all times
Helpful – you worked around our time requirements and adjusted them twice at our request
Readily available to discuss details
Willing to “go the extra mile”.
David Biltcliffe - Webmart
DBH Barnsley
1. Was everything we provided to your satisfaction?
Yes on all occasions. Speedy service.
2. What could we have done to improve our service to you?
Nothing, you are always courteous, on time, thorough and well presented.
3. Who would you recommend us to?
We would recommend you to all our contacts and tenants.
4. How would you score our products and service to you out of ten?
Ten out of Ten
5. Please give any other comments regarding your experience with us.
Friendly and efficient staff, always willing to help and advise. Efficient at all times.
Louise Rowe – DBH Barnsley
Pentagon Toyota Barnsley
1. Was everything we provided to your satisfaction?
Yes, everything provided as requested, all to a high standard.
2. What could we have done to improve our service to you?
Not a lot!
3. Who would you recommend us to?
Anyone who asks.
4. How would you score our products and service to you out of ten?
10 on all counts.
5. Please give any other comments regarding your experience with us.
From start to finish MCS were excellent. The installation was carried out with minimum fuss and without impacting our daily trading activities. I would have no hesitation in recommending MCS for installation of Air Conditioning systems.
Steve Davidson – Pentagon Toyota Barnsley
Satisfaction in the eyes of the law
"MCS have done a wonderful job with looking after all our AC maintenance and servicing over the last few years. Being a big commercial law firm with 250 employees keeping a comfortable working environment is essential and MCS have made this possible with their careful hard work and management of our AC system. When faults or breakdowns do occur MCS are always on site the same day and any problems are always fixed in a minimal amount of time."
"MCS have installed a complete new system in both our server room and our UPS room. These installs were carried out professionally and the workmanship was second to non."
"MCS offer a friendly and professional service, I would happily recommend them anyone."
Jon Hodgkinson - Facilities Supervisor - NABARRO LLP
What a breath of fresh air!
"It really does make a change to find a company where customer service and satisfaction come as high priorities. We use Maximum Cooling Services to provide on-going maintenance to our system and they work effectively to reduce any disruption in the office. They are quick to respond when the need arises and we have no hesitation in recommending them to provide you with the Air Conditioning systems or service you require."
Trevor Polson MInstLM, MIfL - Area Manager - St John Ambulance
Years of Outstanding Service
"I have known Rob personally for over 8 years, and for the last two years his company Maximum Cooling have serviced the maintenance agreement on the premises at our Head Office premises in Sheffield, the building is 40,000 sq ft and houses around 200 people."
"During this time I have found the service provided by Maximum Cooling and Rob in particular to be outstanding. Any problems, should they arise are always dealt with promptly and efficiently, with minimum disruption to our staff."
"Rob and his engineers are always pleasant and courteous when on site, and are trusted to work unsupervised in restricted areas of the building such as the IT comms room."
"In addition to the on-going maintenance, Maximum Cooling also undertook a project for us last year which was to install two new large Denco units in our IT comms room, as the existing cooling in place wasn’t adequate for the kit in there. This was a huge project and we drew on Robs personal expertise and experience to advise of what would best suit our needs. Once a decision had been made, it was Maximum Cooling that completed all the works. This was a major project, and meant working in area of sensitive equipment which for us is business critical as all our other location are served from these premises. The project was completed on time and to a high standard."
"The back-up I also receive is very important and Maximum Cooling are always on hand to offer support and advice, which is invaluable especially in today’s climate where environmental and legislation are very key issues."
"Following on from the excellent services that I have received over the last two years from Maximum Cooling, I recommended them to a colleague of mine who looks after our premises at Magna Park, Leicester which is a warehouse and office facility of approx 225,000 sq ft, and Maximum Cooling are now engaged to provide the Air Conditioning maintenance at this facility also."
"As you will see from my testimonial I would have no hesitation in recommending Maximum Cooling Services to anyone."
Nicola Makin - Facilities Manager - VOW Europe Ltd
Air-Conditioning Specialists - Maximum Cooling Services
"MCS offer a friendly and professional service, I would happily recommend them anyone." Jon Hodgkinson
NABARRO LLP
"It really does make a change to find a company where customer service and satisfaction come as high priorities." Trevor Polson MInstLM,
St John Ambulance
"The service provided by Maximum Cooling and Rob in particular to be outstanding. Any problems, should they arise are always dealt with promptly and efficiently, with minimum disruption to our staff." Nicola Makin
VOW Europe Ltd
Air-Conditioning Specialists - Maximum Cooling Services
Download our Free Beginners Guide
If you are wanting more information on Air-conditioning, complete your details below to get your Beginers Guide to Air-conditioning FREE...
